Use of the jac5 Website

References to “we”, “us” and/or “our” throughout www.jac5.com (“the website”) are to jac5 Limited.
The use of the website and the purchase of any goods (“Goods” and/or “Products”) from the Website is governed by these terms and conditions (“Conditions”). We reserve the right to modify these terms and conditions without notice to you.
There is no charge imposed by jac5 Limited for use of our website but you must pay the cost of the communications link you use to visit the website.
Access to the website may be suspended, restricted or terminated at any time without notice.

Privacy and Security Policy

This policy applies when you visit or surf our website without purchasing any product, when you use our site for purchasing products, or when you register with jac5.com.
We consider all the information you share with us private and confidential. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products and services. We may pass your details to other organisations who we believe have products or services which we think may be of interest to you.
When you visit, register or order products on www.jac5.com you may be asked to provide certain information about yourself including your name, contact details and credit card information. We may also collect information about your usage of our website.
The information you provide to us may be accessed by or given to third parties. Those parties process information, fulfill and deliver orders on our behalf. We may also pass aggregate information on the usage of our website to third parties but this will not include information that can be used to identify you.
We also contract with service providers to maintain and manage our customer information and to communicate with our customers. We do not authorise any of these service providers to make any other use of your information.
jac5 Limited reserves the right to disclose the information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of jac5 Limited, its agents, subcontractors and affiliates.
You can review, change or delete certain personal information at any time. To change your personal information please contact us by email at help@jac5.com, fax +(852) 25453422, or write to us at 9A, 91-97 Jervois Street, Sheung Wan, Hong Kong.
Please note that when you purchase from us we will continue to confirm your order by email. In addition we may also need to contact you by phone or post with other details regarding your order.
Our website uses cookies to keep track of how often you visit our site, the contents of your shopping basket and previous purchases. Most browsers are automatically set to accept cookies, but you can refuse cookies by turning them off in your browser. If you turn off cookies we will not be able to track your order to enable you to purchase from our site. Nor will we be able to recognise you as a registered user.
We take the security of your personal details seriously and have used industry standard precautions to safeguard your personal and payment details.
We use the Paypal payment system, which is a secure internet payment gateway.

Contract Information

Goods supplied from the website are supplied by jac5 Limited, a company registered in Hong Kong with limited liability. Our registered office address is 9A, 91-97 Jervois Street, Sheung Wan, Hong Kong.
Your submission of an order represents an offer to purchase Goods and/or Products indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not confirmed offers. This means that if Goods and/or Products are shown on the site but are unavailable or incorrectly priced or otherwise incorrectly described, jac5 Limited shall not be obliged to sell you those goods.

Intellectual Property right and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us.
You acknowledge and agree that the material and content contained on this website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Limitation of Liability

We will use all reasonable efforts to verify the accuracy of any information we place on the Website, however, we make no warranties, whether express or implied in relation to its accuracy. The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the jac5 website, or any transaction that may be conducted on or through the jac5 website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the jac5 website.
The fullest extent permissible under applicable law, we disclaim any and all warranties of any kind whether express or implied, in relation to the Goods and/or Products.
This does not affect you statutory rights as a consumer.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the jac5 website and any information provided to or taken from the website by you. We will not be liable, in contract, tort (including without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for:
  • economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any loss which was not brought to the attention of jac5 Limited at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by jac5 Limited; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provision of an matter under these Conditions.
Notice in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that or our servants, agents or employees.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as computer monitors vary, we cannot guarantee that your monitor's display of any colour will be completely accurate.


If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.


No waiver by use shall be construed as a waiver of any preceding or succeeding breach of any provision.


Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire Agreement

These conditions (as amended and altered from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral between You and jac5 Limited in relation to such matters. You confirm that You have read these Conditions and You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement) that rule Your relationship with us.


The Conditions shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region of the People’s Republic of China and You irrevocably submit to the exclusive jurisdiction of the courts of Hong Kong.
jac5 is proud of its products but in the unlikely event you should find a clear and obvious manufacturing fault we will offer either a replacement of the product or a refund. You’ll need to contact us at help@jac5.com within 14 days of receipt of the product. We’ll reply to you as soon as possible with instructions, and you will need to include a copy of the shipment confirmation/invoice you received by email (“your order has been shipped”). We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. If you would like to exchange a faulty item (instead of obtaining a refund), please be aware that we can only replace it for the same product in the same size, subject to availability. If the same product is not available, you are entitled to a full refund. Parcels that are returned to us remain the customer’s responsibility and a refund will not be given until they are received by us. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of postage.
What to do when returning by post:
  1. Before returning any goods to jac5 Limited, please notify us by email to help@jac5.com that you are returning goods. In your email, please:
    • State the item that you are returning.
    • State the manufacturing fault which constitutes the reason you are returning the item.
    • Indicate if you would rather exchange the goods or receive a refund. Please note that all refunds will be made to the credit card originally used.
    • State the preferred delivery address for your exchange.
  2. We strongly advise all customers to check garments thoroughly upon delivery before removing any attached tags and before disposing of any original packaging. To make a return or exchange, we need to receive the goods back to our office in their original condition. The original invoice will also need to be included with the items being sent back so please retain this document. Please ensure all goods are packaged securely and we recommend that you use a recorded or signed for delivery service.
  3. We are not able to accept any returns on any products that have been worn and are not in their ‘original’ condition.
  4. We can only accept refunds or exchanges within 14 days of delivery.
  5. The cost of returning goods to jac5 Limited is the responsibility of the customer.
  6. If you have any questions about how to return goods to us, please email the team at help@jac5.com or call us on +(852) 2545 6100.
  7. Call back – if you would like us to call you back, please provide us with a telephone number (including your coutry code) and we will call you back within 1 working day.



Standard – Hongkong Post (1-2 working days) is included in the purchase price.
SOUTH EAST ASIA (excluding Japan)
Standard – Hongkong Post Airmail (4-8 working days) is included in the purchase price.


Standard – Hongkong Post Airmail (7-14 days) is included in the purchase price.


  • Orders received by 14:00 Hong Kong daylight time will be dispatched the same day.
  • Additional delivery time may be needed for holiday periods.
  • Any duties payable will be the sole responsibility of the customer and may need to be paid at the time of delivery.
  • If the goods are returned to us, a second redelivery charge will be incurred by the customer.
  • We do not deliver to P.O Boxes, BFPOs or freight forwarding addresses.
  • Depending on the policy of your bank, in some cases we are only able to deliver to your debit/credit card billing address.